Privacy Policy

This Privacy Policy ("Policy") describes how 345wiz ("we", "us", "the Operator", "the Platform") collects, processes, stores, shares and protects personal data relating to users ("you", "User") of the 345wiz website located at https://345wiz.cam and all associated services, games and applications (collectively, the "Platform").

We are committed to handling your personal data responsibly, transparently and in compliance with applicable data protection law in the jurisdiction where we are licensed to operate. This Policy should be read alongside our Terms & Conditions, which form the broader contractual agreement governing your use of 345wiz.

By registering an Account or continuing to access the Platform, you acknowledge that you have read and understood this Policy. If you do not agree with how we process personal data, please discontinue use of the Platform and contact us to request Account closure and data handling under Section 10.

For the purposes of this Policy, the following terms have the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person — including name, email address, phone number, CNIC number, payment details, IP address and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, erasure or destruction.
• "Data Controller" means the entity that determines the purposes and means of Processing Personal Data — in this case, the Operator of the 345wiz Platform.
• "Data Processor" means a third party that processes Personal Data on behalf of the Data Controller under a written data processing agreement.
• "KYC" means Know Your Customer identity verification, including age, identity and source-of-funds checks required under the Operator's licence conditions.
• "Cookie" means a small text file placed on your device by the Platform for authentication, preference storage, analytics or marketing purposes.
• "Consent" means a freely given, specific, informed and unambiguous indication of your agreement to the Processing of your Personal Data for a stated purpose.

345wiz collects Personal Data through several means. The categories and specific data points collected are described below.

3.1 Registration Data

When you create an Account, we collect your full name, date of birth, email address, phone number, residential address (including city — e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan or Peshawar), username and chosen password (stored in hashed form only — we never store passwords in plain text).

3.2 Identity Verification (KYC) Data

For account verification, fraud prevention and compliance with anti-money-laundering obligations, we may request: government-issued photo ID (such as CNIC or equivalent), proof of address, a selfie photograph for liveness verification, and source-of-funds documentation. KYC documents are processed securely and retained only for the minimum period required by applicable law and our licence conditions.

3.3 Financial & Transaction Data

We collect deposit and withdrawal transaction records, the payment method(s) you have used (references to Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah, BTC, ETH, USDT or other methods as applicable to your transactions), account balance history and any associated transaction reference numbers. We do not store full payment card numbers — card processing, where applicable, is handled by PCI-DSS compliant third-party processors.

3.4 Gameplay & Betting Activity

We record your gameplay sessions, games accessed, bets placed and settled, bonus usage and promotional participation history. This data is used for account management, responsible gambling monitoring, dispute resolution and fraud detection.

3.5 Technical & Device Data

We automatically collect IP addresses, browser type and version, operating system, device identifiers, session timestamps, referral URL and pages visited on the Platform. This information helps us maintain platform security, detect unusual access patterns and improve the user experience.

3.6 Communications Data

When you contact support via email or live chat, we retain a record of the communication content, timestamps and any supporting documentation you provide, for the purpose of resolving your query and maintaining service quality.

The following table summarises the primary purposes for which 345wiz processes your Personal Data and the corresponding legal basis for each purpose.

345wiz processes Personal Data only where a valid legal basis exists. The legal bases we rely on are:

• Contract Performance: Processing is necessary to provide the services you have requested — including operating your Account, processing financial transactions and delivering gaming content.
• Legal Obligation: Processing is required to comply with applicable law, including anti-money-laundering regulations, KYC requirements under our operating licence, and data retention obligations.
• Legitimate Interests: Processing is necessary for our legitimate business interests — such as fraud detection, security monitoring and product improvement — provided those interests are not overridden by your rights and freedoms.
• Consent: For optional Processing activities such as marketing communications or optional analytics cookies, we rely on your freely given, informed consent. You may withdraw consent at any time without affecting prior Processing.

345wiz does not sell, rent or licence your Personal Data to third-party marketers. We share data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

6.1 Service Providers (Data Processors)

We engage third-party service providers to assist in delivering the Platform, including: identity verification providers (KYC/AML services), payment processors, cloud infrastructure providers, analytics providers (using aggregated data) and customer support software operators. All Data Processors are bound by written data processing agreements requiring them to handle your data only on our instructions and in compliance with applicable privacy law.

6.2 Game Providers

Third-party game studios whose products are hosted on the Platform may receive limited technical session data (such as session tokens and game round identifiers) to operate game rounds correctly. They do not receive your full personal profile or financial data unless expressly required for a specific integration and disclosed separately.

6.3 Legal and Regulatory Disclosure

We may disclose Personal Data to regulatory authorities, law enforcement agencies, courts or governmental bodies where we are legally required to do so, including under anti-money-laundering legislation, gambling regulatory requirements or valid legal orders. In such cases, we will disclose only the minimum data required.

6.4 Business Transfers

In the event of a merger, acquisition, restructuring or sale of all or substantially all assets of the Operator, Personal Data held on the Platform may be transferred to the acquiring entity as part of that transaction. We will notify users of any such change where required by applicable law.

We retain Personal Data for as long as necessary to fulfil the purposes described in this Policy, to comply with legal obligations and to resolve disputes or enforce agreements.

7.1 Active Accounts

While your Account remains active, we retain all data required for Platform operation, KYC compliance and responsible gambling monitoring.

7.2 Closed Accounts

Following Account closure, we retain KYC documentation and financial transaction records for a minimum period as required by our operating licence's anti-money-laundering obligations — typically a minimum of five years from the date of the last transaction, unless a longer period is required by applicable law or ongoing regulatory investigation.

7.3 Deletion Requests

Where you exercise your right to erasure (see Section 10), we will delete or anonymise data that is no longer required for legal or regulatory purposes. Data subject to mandatory retention obligations cannot be deleted until the applicable retention period expires, but will be restricted from active use during that period.

345wiz uses cookies and similar technologies (including local storage and session tokens) to operate and improve the Platform. The categories of cookies used are described below.

• Essential / Strictly Necessary Cookies: Required for Platform functionality — including login authentication, session management and security tokens. These cannot be disabled without breaking core functionality.
• Preference Cookies: Store your personalisation choices (such as language, layout preferences and responsible gambling tool settings) so they persist across sessions.
• Analytics Cookies: Collect aggregated, anonymised information about how users navigate the Platform — helping us identify usability issues and improve page performance. These require your consent where mandated by applicable law.
• Security Cookies: Support fraud detection and anti-abuse systems by identifying unusual access patterns or automated bots.

Most browsers allow you to control cookie behaviour through their settings menu. Disabling essential cookies may impair Platform functionality, including your ability to log in or maintain a session. Instructions for managing cookies in popular browsers are typically available in the browser's Help section.

345wiz implements appropriate technical and organisational security measures designed to protect your Personal Data against unauthorised access, alteration, disclosure or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Password storage using industry-standard one-way cryptographic hashing algorithms.
• Two-factor authentication (2FA) options for Account login.
• Access controls restricting internal staff access to Personal Data on a need-to-know basis.
• Regular security assessments and vulnerability testing of Platform infrastructure.
• Data breach detection and incident response procedures with notification protocols.

No security system is impenetrable. While we use commercially reasonable measures to protect your data, we cannot guarantee absolute security against all threats. In the event of a data breach that poses a significant risk to your rights or freedoms, we will notify affected users and relevant regulatory authorities as required by applicable law.

Subject to applicable data protection law and our legal obligations, you have the following rights in relation to your Personal Data held by 345wiz:

• Right of Access: You may request a copy of the Personal Data we hold about you, together with information about how it is used.
• Right to Rectification: You may request correction of inaccurate or incomplete Personal Data. You can also update many data fields directly through your Account settings.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your Personal Data where it is no longer necessary for the purposes it was collected, subject to mandatory retention obligations described in Section 7.
• Right to Restrict Processing: You may request that we limit active Processing of your data in certain circumstances — for example, while a rectification request is being assessed.
• Right to Data Portability: Where technically feasible and legally applicable, you may request a copy of your data in a structured, machine-readable format.
• Right to Object: You may object to Processing based on legitimate interests, including direct marketing. We will cease that Processing unless we can demonstrate compelling legitimate grounds.
• Right to Withdraw Consent: Where Processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of Processing carried out before withdrawal.

To exercise any of these rights, contact us using the details in Section 14. We will respond to verified requests within 30 calendar days. In complex cases, we may extend this period by a further 30 days with notification. Identity verification may be required before we process a data rights request.

The 345wiz Platform is strictly for adults aged 18 years or older, or the higher minimum age required by the Operator's license jurisdiction — whichever is greater. We do not knowingly collect, store or process Personal Data belonging to individuals below the applicable minimum age.

Age verification checks are performed as part of the KYC process. If we discover that an Account has been opened by or on behalf of a minor, the Account will be immediately suspended, all associated Personal Data will be deleted (subject to any applicable anti-fraud or legal hold obligations), and any deposits will be returned to the source payment method where possible.

If you believe a minor has accessed or registered on the Platform, please notify us immediately at [email protected] (plain text — not a link) so we can take prompt action.

345wiz may process or store Personal Data in countries outside Pakistan and outside the jurisdiction where you are located. Where data is transferred internationally, we take steps to ensure that appropriate safeguards are in place — including contractual clauses requiring third-party processors to maintain standards consistent with this Policy.

By using the Platform, you acknowledge that your Personal Data may be transferred to, stored in and processed in countries with data protection frameworks that may differ from those in your home country. We assess such transfers on a case-by-case basis and apply additional safeguards where required.

345wiz reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or Platform functionality. The effective date at the top of this page will be updated accordingly with each revision.

Where changes are material, we will provide notice via in-platform notification or by email to your registered address prior to the changes taking effect. Continued use of the Platform after the revised Policy takes effect constitutes acceptance of the updated terms. If you disagree with a revision, you may request Account closure and data handling under Section 10 before the change takes effect.

For any questions, concerns or requests relating to this Privacy Policy or the handling of your Personal Data, please contact the 345wiz support and data team through the following channels:

If you are unsatisfied with our response to a privacy concern, you may have the right to lodge a complaint with the data protection supervisory authority in the jurisdiction applicable to your situation. As Pakistan does not currently have a designated data protection authority, users may seek independent legal advice regarding available remedies under applicable Pakistani law.